GRIEVANCE HANDLING TRAINING
Program Outline:
1. Discipline Handling - Rules, Misconduct etc.
2. Employer’s Legal Position in Discipline Handling - Labor Act 2006 & Labor Rules 2015
3. Dealing with Minor Misconducts - Do’s & Don’ts in Administering Warnings
4. Dealing with Major Misconducts - What Punishments Are Permitted
5. How to Deal with Poor Work Performance Issues
6. Definition & Types of Grievance Management
7. The Grievance Procedure
8. Grievance Management - Case Discussion and Role Play Exercise